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JTD is proud of the success of our agents. We work hard to guide them to be the very best versions of themselves by teaching them all the skills and knowledge that they need to succeed. One of the ways we do this is by using our 5Cs framework. We are going to share with you our secrets on how we groom the best insurance agents out there.


A career in insurance is not just an opportunity to earn a great living. It’s also an opportunity that gives you the freedom and flexibility to be your own boss. While this lifestyle may not be for everyone, it does offer many rewards.
A good insurance agent is always learning and is always eager to learn about new products, understand more about the industry and improve their skillsets continuously. Getting creative and exploring opportunities can lead to building connections with other agents or leaders in their field which can result in further enhancing your knowledge. Taking a creative approach can provide helpful suggestions and opportunities to learn valuable lessons about your industry.


Charisma is an especially important characteristic of a good insurance agent. It’s crucial that you are able to communicate clearly with others without using confusing technical terms or insurance jargon that could mislead clients. You should be able to listen and empathise with clients to properly understand their needs and wants.

Good agents put the needs of their clients first. By doing this, an agent will be able to provide the best service to their clients. If you only want to earn a commission without considering the needs of your clients, you won’t be lasting very long in this industry.


Good insurance agents are able to offer comprehensive solutions that can meet their client’s needs. They have a full understanding of the products and services that they are selling and can describe them in a clear and concise manner. You need to know more than just how to sell an insurance policy.

You should understand your client’s financial situation and be up to speed with taxes and other legal aspects that would apply to the policies that you are selling and how that can affect your client’s finances.


Customer-centricity is an important characteristic to have for an insurance agent to be successful. You should always provide timely responses to inquiries, emails, and phone calls.

Clients expect their insurance agents to quickly and easily resolve any issues that they may have. To be customer-centric is to also have a strong work ethic, you must always be proactive when nurturing new client relationships and maintaining existing relationships. This is one of the keys to achieving a successful career as an insurance agent.


A good insurance agent must have an attitude of determination and persistence. This is especially important in the early stages of your career when the probability of being rejected by clients is the highest. In the beginning, clients do not know, like, or trust you, so you should expect the rejections to come thick and fast. No one likes rejection, but learning how to handle and cope with it will help you become a better insurance agent.

With commitment, you can survive and overcome the rejections and utilise them to your advantage. This doesn’t mean that you continuously badger your potential clients until they say yes, this means you need to understand that not everyone wants what you are selling but you keep going on in spite of all the rejections.

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